TN APCO is proud to present the Headset Hero of the Quarter program — an opportunity to honor telecommunicators who exemplify excellence in emergency communications. We’re inviting supervisors, peers, and even members of the public to submit nominations and help us shine a light on the heroes behind the headset.

 

Award Criteria Include:

🌀 Exceptional Performance in Critical Incidents

• Staying calm and professional during high-stress calls

• Providing lifesaving pre-arrival instructions

• Making split-second decisions that change outcomes

 

🌟 Professionalism & Customer Service

• Displaying empathy, respect, and strong communication

• Going above and beyond to support the public and team

 

🤝 Teamwork & Collaboration

• Creating a positive work environment

• Supporting colleagues and field responders

 

🔒 Dedication & Commitment

• Consistently following protocols and procedures

• Participating in training beyond the basics

 

💬 Impactful Contributions

• Saving lives, preventing harm, or significantly improving outcomes

• Receiving praise from the public, supervisors, or field personnel

 

How to Nominate: Submit a detailed narrative describing your nominee’s actions, including specific examples and dates. You may also include supporting materials such as commendations, thank-you letters, or audio (as permitted).

 

Ready to Nominate Someone Amazing?

📄Fill out the nomination form below

📬 Have questions? Reach out via our contact page: tnapco.org/contactus

 

Let’s recognize those who answer the call — every time.